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CLIENT RIGHTS & RESPONSIBILITIES
Home care clients have the right to:
- be fully informed of all his
or her rights and responsibilities
by the home care agency;
- choose care providers;
- appropriate and professional
care in accordance with physician
orders;
- receive a timely response from
the agency to his or her request for
service;
- be admitted for service only
if the agency has the ability to provide
safe, professional care at the level
of intensity needed;
- receive reasonable continuity
of care;
- receive information necessary
to give informed consent prior to
the start of any treatment or procedure;
- be advised of any change in
the plan of care, before the change
is made;
- refuse treatment within the
confines of the law and to be informed
of the consequences of his or her
action;
- be informed of his or her rights
under state law to formulate advanced
directives;
- have health care providers
comply with advance directives in
accordance with state law requirements;
- be informed within reasonable
time of anticipated termination of
service or plans for transfer to another
agency;
- be fully informed of agency
policies and charges for services,
including eligibility for third-party
reimbursements;
- be referred elsewhere, if denied
service solely on his or her inability
to pay;
- voice grievances and suggest
changes in service or staff without
fear of restraint or discrimination;
- a fair hearing for any individual
to whom any service has been denied,
reduced, or terminated, or who is
otherwise aggrieved by agency action.
The fair hearing procedure shall be
set forth by each agency as appropriate
to the unique patient situation (i.e.,
funding source, level of care, diagnosis);
- be informed of what to do
in the event of an emergency; and
be advised of the telephone number
and hours of operation of the state's
home health hot line, which receives
questions and complaints about Medicare-certified
and state-licensed home care agencies.
Home care clients have the responsibility
to:
- provide a safe environment
for the provision of care for the
home care staff;
- keep all weapons in the home
away from the work area during visits
made by the home care staff;
- secure aggressive or menacing
pets before the home care staff enters
the home;
- repair all hazardous structural
barriers;
- provide complete and accurate
information to home care staff;
- keep your appointment for a
home care visit;
- inform the Clients Services
Department (865-692-5258) when you
are unable to keep an appointment
for a home care visit;
- participate in developing and
following the plan of care;
- request information about anything
that you do not understand, and contact
the Client Services Department (865-692-5258)
with any concerns or problems regarding
services;
- inform corporation of the existence
of your advance directives and any
changes you make to them;
- upon completion of all service
appointments, review and sign Progress
Notes/Daily Activities Weekly Logs
for service quality assurance regulations.
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